ppvai Privacy Policy

ppvai collects only the information necessary to provide its services. The types of information we collect are as follows:

1.1 Registration and Identity Information

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Email address and active mobile number
• National ID (NID) or passport number (for KYC verification)
• Residential address

1.2 Financial Information

• bKash, Nagad, Rocket or Upay account number (for transactions only)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

1.3 Technical and Usage Information

• IP address, device type and operating system
• Browser type and version
• Site access times, pages visited, and features used
• Cookie and session data (see section 6 for details)

ppvai uses your information for the following lawful purposes:

• Account Management: To handle registration, verify login, recover passwords, and ensure account security.
• KYC and Age Verification: To prevent users under 21 from accessing services and to comply with national regulations.
• Financial Transactions: To assist with processing deposits, withdrawals, and bonuses.
• Fraud Prevention: To detect suspicious activity and maintain platform security.
• Customer Support: To respond to your questions or complaints and provide assistance.
• Responsible Gaming: To identify signs of excessive gambling and apply necessary limits.
• Service Improvement: To analyze user experience and improve platform performance.
• Marketing Communications: To send relevant offers and updates, only with your consent.

ppvai never sells your information to unauthorized third parties.

We respect your privacy. Information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We work with certain trusted third-party providers — such as payment processors, KYC verification services, and IT infrastructure providers. These partners may use data only for their designated tasks and are bound by strict confidentiality agreements.

3.2 Legal Obligations

ppvai may be required to disclose relevant information in response to court orders, regulatory authority directives, or legal requirements.

3.3 Corporate Changes

In the event of a merger, acquisition, or business transfer, user data may be transferred. In such cases we will notify you in advance and ensure protections are in place under the new policy.

Outside the reasons stated above, ppvai never shares your personal information with third parties.

ppvai has adopted industry-standard security measures to keep your data safe:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption, which prevents unauthorized access.
• Secure Servers: User data is stored in secure data centers with strict access controls.
• Two-Factor Authentication (2FA): An additional layer of security is available for accounts through two-factor authentication.
• Regular Security Audits: Our systems undergo regular security audits.
• Access Restrictions: Only authorized personnel may access user data, and they are bound by confidentiality agreements.

4.1 Data Retention Period

Data is retained for as long as your account is active and as long as necessary to provide services. Even after an account is closed, relevant data may be retained for a specified period for legal compliance and fraud prevention purposes.

ppvai believes you should have full control over your own data. You have the following rights:

• Right to Access: You may request at any time to know what information we have collected about you.
• Right to Correction: If any of your information is inaccurate, you may request that it be corrected.
• Right to Deletion: Where there is no legal obligation to retain data, you may request deletion of your account and associated information.
• Right to Withdraw Consent: You may withdraw consent given for marketing communications or optional data processing at any time.
• Right to Data Portability: You may request your data in a structured, commonly used format.
• Right to Object: You may object to the processing of your data for specific purposes.

To exercise these rights, email [email protected]. We will process your request in a timely manner upon receipt.

The ppvai website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: The site cannot function without these — they are required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to understand how users interact with the site — this helps us improve our services.

You can control cookies by changing your browser settings, however disabling essential cookies may cause some features of the site to stop working.

ppvai strictly prohibits providing services to anyone under 21 years of age. We are especially vigilant about protecting the privacy of minors:

• Age verification is mandatory during the registration process.
• No information from anyone under 18 is knowingly collected or stored.
• If it becomes known that information from a minor has been collected, it is deleted immediately.

If you believe that a minor's information is in our system, please contact [email protected].

The ppvai platform may at times reference third-party services — such as payment gateways (bKash, Nagad, Rocket, Upay). These services have their own privacy policies and ppvai is not responsible for their data practices.

When making a payment, you enter your information directly on the relevant payment provider's platform. ppvai never stores your payment PIN, password, or full card number.

ppvai primarily provides services based in Bangladesh. For technical reasons, some data processing may take place on servers in other countries. In such cases we ensure that:

• Adequate data protection measures are in place in the relevant country.
• Appropriate contractual safeguards are in effect for data transfers.
• Transferred data is protected to the same standard as this privacy policy.

ppvai may update this privacy policy from time to time. If any significant changes are made, we will:

• Note the updated date on this page of the website.
• Notify registered users by email.
• Display a notification on the platform.

Continued use of the platform after changes will be taken to mean that you have accepted the updated policy. You are advised to always read the latest version of this page.